Terms of Sale

Stereolabs Terms of Sale


By placing an order or making a purchase of a product from the Stereolabs website, you agree to the terms of sale ("Terms") set out below along with Stereolabs's Privacy Policy and Website Terms of Use. Please note that we reserve the right to change these Terms at any time, so please review them each time you make a purchase from the Store.


When you place an order you are making an offer to buy the Product from the Store. You may be asked to supply information in connection with your order, including your credit card number or other payment account number, your billing address, and your shipping information. By submitting this information, you grant Stereolabs the right to use it in accordance with Stereolabs's Privacy Policy. These rights include, without limitation, the right to provide this information to third parties for purposes of facilitating the processing of orders and the completion of purchases initiated by you or on your behalf. Verification of information may be required prior to the confirmation or acceptance of an order or completion of any purchase.


All prices are in US dollars unless otherwise expressly stated in writing. Where you are making payment in a currency other than US dollars, the currency exchange rate that applies is the one in effect at the time your payment is processed, not the one that was in effect on the date that you placed your order. Stereolabs reserves the right to change its standard prices without notice.

Prices are exclusive of, and you will pay: (a) all applicable federal, state, provincial and local taxes (including all applicable sales, use, consumption, goods and service, value added, and withholding taxes), and (b) all fees and charges related to customs, duties and brokerage. Stereolabs may charge sales tax for sales of Stereolabs Products through the Site. Any sales tax charged will be indicated during the checkout process.

Customs, duties, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duties/taxes, and any return shipping charges will not be refunded.

Where your credit card is rejected for any reason, you will be responsible for any fees and charges associated with such rejection, as well as interest on the amount owing. Interest will be the lesser of 1.5% per month or the maximum rate permitted by law, commencing on the date that your credit card was rejected. Stereolabs may, in its sole discretion, delay shipment of, or cancel, your Stereolabs Product order where your credit card is rejected.


All orders are subject to acceptance by Stereolabs, and any rejection of an order shall be made in Stereolabs’s sole discretion, regardless of whether the order was confirmed through the Site. If you have been charged for an order that is subsequently rejected by Stereolabs, Stereolabs will refund the amount of that order to your credit card.Stereolabs will make reasonable efforts to accommodate your delivery requirements; however, delivery is subject to availability of resources at the time of order placement. Stereolabs shall therefore not be liable in any way for any delay or damage arising from Stereolabs’s failure to meet your delivery requirements or any delivery dates.

All shipments shall be made FCA Stereolabs’s facilities (Incoterms 2000). Risk of loss for products shall pass to you upon delivery to the carrier, and you are responsible for pursuing the carrier for any loss occurring in transit. You are responsible for examining all shipments promptly upon receipt. If you discover any shortages or incorrect products in the shipment, you must notify Stereolabs immediately.


A Stereolabs Product purchased through the Site may be returned to Stereolabs for a refund of Stereolabs Product and applicable taxes, excluding shipping costs, within thirty (30) days of delivery. In order to be eligible for refund, returned Stereolabs Products must not be damaged by misuse, abuse, or disassembly. Shipping of all returns is your responsibility and at your sole expense. Please consult Stereolabs for details about its return procedures. You acknowledge that this 30 day return policy is considered in satisfaction of applicable statutory "withdrawal rights" or "cooling off periods", and you waive all such statutory rights.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.


Questions about the Terms of Sales should be sent to us at